What does this policy cover
Welcome to IVLibrary, the online and mobile service of IVLighting (“IVLibrary,”
protect information that applies to our Service, and your choices about the
collection and use of your information. Capitalized terms that are not defined in
general or any part of it, you should not use our online or mobile services.
Summary: This policy sets out how IVLibrary collects and uses the information that we collect about
you when you use the IVLibrary services. This policy also explains the choices that you can make
about the way that we use your information.
1. Information we collect and its use
We collect the following types of information about you:
(a) Information you provide us directly
We may ask for certain information when you register for a IVLibrary account or
correspond with us (such as a username, your first and last names, birthdate,
phone number, profession and e-mail address).
We also collect any messages you send us through the Service, and may collect
information you provide in User Content you post. We use this information to
operate, maintain, and provide the features and functionality of the Service to
you, to correspond with you, and to address any issues you raise about the
If you don’t provide your personal information to us, you may not be able to
access or use our Service or Community or your experience of using our Service
or Community may not be as enjoyable.
Summary: If you give us info about you, we will keep it and use it to provide our
Service and make our service better.
(b) Information we receive from third parties
We may receive information about you from third parties. For example, if you
access our websites or Service through a third-party connection or log-in, for
example, through Facebook Connect, by “following,” “liking,” adding the IVLibrary
application, linking your account to the IVLibrary Service, etc., that third party
may pass certain information about your use of its service to IVLibrary. This
information could include, but is not limited to, the user ID associated with your
account (for example, your Facebook UID), an access token necessary to access
that service, any information that you have permitted the third party to share
with us, and any information you have made public in connection with that
service. You should always review, and if necessary, adjust your privacy settings
on third-party websites and services before linking or connecting them to the
IVLibrary Service. You may also unlink your third party account from the Service
by adjusting your settings on the third party service. If you unlink your third
party account, we will no longer receive information collected about you in
connection with that service. We may also receive information about you and
your engagement with our advertisements from our ad servers, ad networks
and social media platforms. And if you choose to integrate with a third party
application to incorporate elements into your models, enhance media,
supercharge your workflow or share to social media, we could receive data from
such apps (as well as disclose to such apps as set out below).
Summary: When you use our Service, third parties might give us some info about you,
especially if you are signed into a third party account while using our Service. When
you choose to link your social media account with our Service such as by logging in
through Facebook or Gmail, your social media account provider (such as Google and
Facebook) will give us some info about you such as your Facebook user identification
(c) Information we collect from you automatically
We will directly collect analytics data, or use third-party analytics tools, to help us
measure traffic and usage trends for the Service. These tools collect information
sent by your browser or mobile device, including the pages you visit and other
information (in respect of which, please see the paragraph on log file
information below) that assists us in improving the Service. For more
information on the analytics cookies we use and how to opt out of third parties
collecting this information.
Summary: To help us improve our service we keep info about how you use our
(d) Cookies information and information taken from similar technologies
When you visit the Service, we (and our third-party partners) will send cookies —
small text files containing a string of alphanumeric characters — to your
computer that uniquely identifies your browser and lets IVLibrary do things like
help you log in faster, enhance your navigation through the site, remembering
your preferences and generally improve the user experience. Cookies also
convey information to us about how you use the Service (e.g., the pages you
view, the links you click and other actions you take on the Service), and allow us
or our business partners to track your usage of the Service over time. They also
allow us to deliver personalized advertisements that may be of interest to you
and measure their effectiveness.
You can control or reset your cookies and similar technologies through your web
browser, which will allow you to customise your cookie preferences and to
refuse all cookies or to indicate when a cookie is being sent. However, some
features of the Service may not function properly if the ability to accept cookies
Summary: We will send cookies (not the yummy kind) to your web browser to help
you use IVLibrary and for other business purposes.
(e) Log file information
Log file information is automatically reported by your browser or mobile device
each time you access the Service. When you use our Service, our servers
automatically record certain log file information. These server logs may include
anonymous information such as your web request, Internet Protocol (“IP”)
address, browser type, referring / exit pages and URLs, number of clicks and
how you interact with links on the Service, domain names, landing pages, pages
viewed, and other such information.
Summary: Whenever you load a page from IVLibrary, your browser sends us info
about itself and your interactions with our Service. That info gets stored on our
(f) Clear gifs/web beacons information
When you use the Service, we may employ clear GIFs (also known as web
beacons) which are used to anonymously track the online usage patterns of our
Users. In addition, we may also use clear GIFs in HTML-based emails sent to our
users to track which emails are opened and which links are clicked by recipients.
This information allows for more accurate reporting and improvement of the
Summary: We might do clever stuff with images in order to check how many people
open our emails and visit our site.
(g) Device identifiers
When you access the Service by or through a mobile device (including but not
limited to smart-phones or tablets), we may access, collect, monitor and/or
remotely store one or more “device identifiers,” such as a universally unique
identifier (“UUID”). Device identifiers are small data files or similar data
structures stored on or associated with your mobile device, which uniquely
identify your mobile device. A device identifier may be data stored in connection
with the device hardware, data stored in connection with the device’s operating
system or other software, or data sent to the device by IVLibrary. A device
identifier may convey information to us about how you browse and use the
Service. A device identifier may remain persistently on your device, to help you
log in faster and enhance your navigation through the Service. Some features of
the Service may not function properly if use or availability of device identifiers is
impaired or disabled. Device Identifiers used by IVLibrary include the Android
Advertising ID and iOS Advertising Identifier.
Summary: In order to track how different people are using our Service we might store
a unique ID on your mobile that helps us do that.
2. How we use your information
We use the information we collect about you for the purposes set out above
which we have described in more detail below:
• Providing you with the Service: We use the information that you provide us to
provide the Service to you. This includes allowing you to log in to IVLibrary,
operating and maintaining the Service, giving you access to your models and
billing you for transactions that you make via the Service. We also use
information we collect about you automatically to remember information about
you so that you will not have to re-enter it during your visit or the next time you
visit the site.
• Allowing you to participate in our Community of IVLibrary Users so that you can
view and share information in a forum about the Services and connect with other
• For data analytics: We use information about you to help us improve the
IVLibrary Service and our users’ experience, including by monitoring aggregate
metrics such as total number of visitors, traffic, and demographic patterns.
• Customising the Service for you: We use information you provide us and
information about you to make sure that your use of the Service is customised to
• To communicate with you about the Service: We use your contact information to
get in touch with you and to send communications about critical elements of the
Service. For example, we may send you emails about technical issues, security
alerts or administrative matters.
• To promote and drive engagement with the IVLibrary Service: We use your
contact information to get in touch with you about features and offers relating to
the Service that we think you would be interested in. We also use information we
collect about you to make sure that you get the most relevant offers and
promotions based on your use of the Service, and your preferences. You can optout of getting these communications as described below.
• For advertising purposes: We use information about you, including cookies
information and other information we (and our third-party partners) collect
from you automatically, to serve and measure the effectiveness of advertising on
the Service and third-party sites and platforms.
• Customer happiness: We use information about you, information that you
provide to our customer happiness team, and information about your
interactions with the Service to resolve technical issues you experience with the
Service, and to ensure that we can repair and improve the Service for all
• For security measures: We use information about you to monitor activity that we
think is suspicious or potentially fraudulent, and to identify violations or this
• For matters that you have specifically consent to: From time to time IVLibrary
may seek your consent to use your information for a particular purpose. Where
you consent to our doing so, we will use it for that purpose. Where you no longer
want us to use your information for that purpose you may withdraw your
consent to this use.
• For matters that we are required to use your information by law: IVLibrary will
use or disclose your information where we reasonably believe that such action is
necessary to (a) comply with the law and the reasonable requests of law
integrity of our Service; and/or (c) to exercise or protect the rights, property, or
personal safety of IVLibrary, our Users or others.
Summary: These are the reasons that IVLibrary needs to use information about you.
Legal bases for processing information (for users in Europe)
For IVLibrary users in the European Economic Area (EEA) and the United
Kingdom (UK) IVLibrary processes your information in accordance with
European laws and regulations such as the General Data Protection Regulation
(GDPR). The GDPR governs how IVLibrary may process your information, and the
rights that EEA users have in relation to it.
This means that IVLibrary will collect and use your information only where:
• We need it to provide you the Service and fulfil our obligations to you under our
Terms of Service. This includes providing you with access to the information that
you create in your models.
• It is in our legitimate interests to do so. Our legitimate interests include
providing a useful Service, obtaining payment for our Service (if applicable),
sending you relevant marketing messages and advertising and tracking its
effectiveness and enhancing our Service via research and development, data
analytics, data labelling and machine learning. We do not rely on this lawful basis
where our legitimate interest is overridden by your interest in protecting your
• You consent to us or have a reasonable expectation of us using your information
in a certain way – for example, to hear about new features or offers.
• It is necessary for compliance with our legal obligations.
If you have consented to our use of your information you can withdraw that
consent at any time. Depending on the situation you can withdraw your consent
by emailing info@IVLibrary.com. However, if you do so it may mean that it is not
possible for you to continue using the Services.
us at info@IVLibrary.com or by post at:
Summary: GDPR, you may have heard of it? It’s kind of a big deal. If you are accessing
our Service from Europe, we process your personal data: (i) where this is necessary to
provide the Service to you; (ii) where it is in our legitimate interests; (iii) where you
consent; or (iv) where it is necessary for compliance with our legal obligations.
3. Sharing your information
We will not share your information with third parties outside IVLibrary and its
group companies (including any parent, subsidiaries and affiliates) without your
consent, except as noted in this section:
Summary: We won’t share your personal information except as follows:
(a) Who we share your information with
We share your information with third-party service providers for the purpose of
providing the Service to you that is useful and safe and to facilitate IVLibrary’s
legitimate interests. Those service providers will only be provided with access to
your information as is reasonably necessary for the purpose that IVLibrary has
engaged the service provider, and we will require that such third parties comply
Some of the third parties that IVLibrary may share your personal information
with include providers who assist IVLibrary with functions such as:
• Customer support and customer management;
• Email services;
• Hosting and storage;
• Data labelling and machine learning;
• Advertising and marketing services;
• Delivery of physical products; and
• Other service providers.
Summary: We might share some information on you with our business partners and
third party service providers, but only as necessary to provide the service to you or to
fulfil IVLibrary’s legitimate business interests.
(b) Who you can choose to share your User Content with
Any information or content that you voluntarily disclose for posting to the
Service, such as User Content (including Community Content as defined below),
becomes available to be read, collected and used by the public. When you set
your profile to public, join our Community or make User Content public, your
information becomes publicly available globally, searchable by other Users and
can be indexed by search engines. If you or IVLibrary remove information that
you posted to the Service, copies remain viewable in cached and archived pages
of the Service, or if other Users have copied or saved that information. In the
Community, your posts and other information will remain accessible (but with
your profile information removed where possible – this may have been indexed
by search engines or copied by other Users or included in the body of posts) to
ensure the continued functioning of the Community. By default all content you
post on IVLibrary is not publicly available, except for on the Community.
Summary: By default all content you post on IVLibrary is not publicly available. If you
do choose to make models or other information public, that information may remain
visible even after you remove it via cached and archived pages, or if other users have
(c) Sharing with other third parties
IVLibrary will also share your information with third parties in certain
circumstances, such as where:
• we are required to do so as a result of a court order, subpoena or other legal
• we believe that it is necessary to protect you or IVLibrary or other people from
harm, such as where we consider that there is a need to investigate or warn of
potentially fraudulent, malicious or criminal activity or remove malicious
content. For example, this may involve sharing details of an account or website
intelligence sharing services, law enforcement bodies or on public websites;
• you have consented to our sharing it with a third party for a particular purpose;
You or your account administrator may also choose to work with third party
applications from within IVLibrary so that you can incorporate elements into
your models (e.g. youtube and google drive), enhance your media (e.g. with
dutone and shadow) or supercharge your workflow (e.g. with LinkedIn or Slack).
For example, you may install a third-party document sharing app in order to
store, share and edit content through our Service. Integrating with third party
applications could involve importing data from that third party to IVLibrary
and/or exporting data from IVLibrary to that third party. If this requires
connecting your IVLibrary account to your account on the third party application,
you will be asked for permission. These third-party apps are not controlled by
information. You should review the terms and conditions of any third party apps
before connecting them to the Service. If you object to information about you
being shared with these third parties, do not install the app.
Summary: These ones speak for themselves.
IVLibrary will also share your information with a third party in circumstances
where we sell, divest or transfer IVLibrary (including any shares in IVLibrary), or
any combination of its products, services, assets and/or businesses to a third
party. Information such as customer names and email addresses, User Content
and other user information related to the Service may be among the items sold
or otherwise transferred in these types of transactions. We will also sell, assign
or otherwise transfer such information in the event of corporate divestitures,
mergers, acquisitions, bankruptcies, dissolutions, reorganisations, liquidations,
similar transactions or proceedings involving all or a portion of IVLibrary. You will
be notified via email and/or a prominent notice on the Service if such a
transaction takes place and be given notice of any material changes to the way
we handle your data under this policy.
We may also aggregate or otherwise strip data of all personally identifying
characteristics and may share that aggregated, anonymized data with third
Summary: If we sell our business, any of the info which we’ve acquired about you
may be part of the sale.
4. Ads on IVLibrary
We partner with third party ad servers, ad networks and social media platforms
(like Facebook, Google, LiveRamp and Appsflyer) to deliver personalized
advertisements (“ads”) on our Services and other sites that may be of interest to
you and/or to measure their effectiveness.
IVLibrary may share certain information with our third party advertising
partners, such as your email address, location, cookie information and
information relating to your use of our Services, and allow partners to perform
a match of your information against information from other third
party networks or sites to serve ads either on the Service or on third party sites
(including, but not limited to Facebook, Google and Samsung televisions) and to
measure the effectiveness of these ads.
In addition, these third-party ad servers or ad networks may use technology to
send, directly to your browser or mobile device, these personalized ads and ad
links, and will automatically receive your IP address when they do so. They may
location data, and clear gifs, see above) to compile information about your
browser’s or device’s visits and usage patterns on the Service, and to measure
the effectiveness of their ads and to personalize the advertising content.
IVLibrary does not sell, rent, or share the information we collect directly from
you or about you from third parties with these third-party ad servers or ad
networks for such parties’ own marketing purposes.
Please note that an advertiser may ask IVLibrary to show an ad to a certain
audience of Users (e.g., based on demographics or other interests). In that
situation, IVLibrary determines the target audience and IVLibrary serves the
advertising to that audience and only provides anonymous aggregated data to
the advertiser. If you respond to such an ad, the advertiser or ad server may
conclude that you fit the description of the audience they are trying to reach.
activities of, third-party advertisers. Please consult the respective privacy policies
of such advertisersodels or contact such advertisers for more information.
Summary: If we have to have ads on our site *ewww* we might use some of your info
to show you appropriate ads. We may also use some of that info to send you relevant
ads on other sites, like Facebook or Google.
5. How we transfer, store and protect your data
Your information collected through the Service will be stored and processed in
the Netherlands and or any other country in which IVLibrary or its subsidiaries,
affiliates or service providers maintain facilities. IVLibrary transfers information
that we collect about you, including personal information, to affiliated entities,
and to other third parties across borders and from your country or jurisdiction
to other countries or jurisdictions around the world. As a result, we may transfer
information, including personal information, to a country and jurisdiction that
does not have the same data protection laws as your jurisdiction. However, we
always take steps to ensure that your information remains protected wherever it
is stored and processed in accordance with applicable laws. Where required
under applicable laws, you consent to the transfer of information to the U.S. or
any other country in which IVLibrary or its parent, subsidiaries, affiliates or
service providers maintain facilities and the use and disclosure of information
Summary: To run our service we’ll have to use computers all over the world. This
means your information might be transferred to Europe and anywhere else the
service is operated.
6. Keeping your information safe
IVLibrary cares about the security of your information, and uses appropriate
safeguards to preserve the integrity and security of all information collected
through the Service. To protect your privacy and security, we take reasonable
steps (such as requesting a unique password) to verify your identity before
granting you access to your account. You are responsible for maintaining the
secrecy of your unique password and account information, and for controlling
access to your email communications from IVLibrary, at all times. However,
IVLibrary cannot ensure or warrant the security of any information you transmit
to IVLibrary or guarantee that information on the Service may not be accessed,
disclosed, altered, or destroyed. Your privacy settings may also be affected by
changes to the functionality of third party sites and services that you add to the
IVLibrary Service, such as social networks. IVLibrary is not responsible for the
functionality or security measures of any third party.
Summary: We care about the safety of your data and, have implemented industry
recognized measures to protect it, but unfortunately we can’t guarantee that nothing
bad will ever happen to it. (A troop of rabid baboons springs to mind).
7. Compromise of information
In the event that any information under our control is compromised as a result
of a breach of security, IVLibrary will take reasonable steps to investigate the
situation and where appropriate, notify those individuals whose information
may have been compromised and take other steps, in accordance with any
applicable laws and regulations.
Summary: If there is a breach of our security we will investigate it and let any affected
8. Your choices about your information
(a) You control your account information and settings
You may update your account information by logging into your account and
changing your profile settings. You can also stop receiving promotional email
communications from us by clicking on the “unsubscribe link” provided in such
communications. We make every effort to promptly process all unsubscribe
You may not opt out of Service-related communications (e.g., account
verification, purchase and billing confirmations and reminders, changes/updates
to features of the Service, technical and security notices) although you can object
to us providing these emails by emailing privacy@IVLibrary.com.
Summary: You have control over your account settings, such as your account
information and marketing email notifications, but there’s some important stuff we’ll
always send you. If you have any questions about reviewing or modifying your
(b) Opting out of collection of your information
Please refer to your mobile device or browser’s technical information for
instructions on how to delete and disable cookies, and other tracking/recording
tools. Depending on your type of device, it may not be possible to delete or
disable tracking mechanisms on your mobile device. Note that disabling cookies
and/or other tracking tools prevents IVLibrary or its business partners from
tracking your browser’s activities in relation to the Service, and for use in
targeted advertising activities by IVLibrary, including via third parties’ websites.
However, doing so may disable many of the features available through the
Service. If you have any questions about opting out of the collection of cookies
and other tracking/recording tools.
If you want us to stop collecting information about you, there may be some
settings you can adjust in your browser or device. But IVLibrary might be pretty
boring without it.
(c) Rights in respect of your Information
The laws of some countries grant particular rights in respect of personal
information. In certain circumstances, users in the EEA have the right to:
• Request a copy of your information;
• Request that we correct inaccuracies relating to your information;
• Request that your information be deleted or that we restrict access to it;
• Request a structured electronic version of your information; and
• Object to our use of your information.
Should you wish to make a request in respect of your personal information
please contact us at info@IVLibrary.com. You also have the right to object to our
processing of personal data about you in order to send you marketing and we
will stop processing data for that purpose.
In some circumstances IVLibrary will not be able to comply with a request that
you make in respect of your personal data. If we are unable to remove any of
your information, we will let you know why. For example, we may not be able to
provide a copy of your information where it infringes on the rights of another
User. For our Community, we will remove your profile information where
possible , but this may have been indexed by search engines or copied by other
Users or included in the body of posts. We may also be required to retain certain
information that you ask us to delete for various reasons, such as where there is
a legal requirement to do so. In some cases, you may have shared your
information with third parties, such as by publishing a model on a third party’s
website. In that case IVLibrary will not be able to delete the information, and you
will need to contact that third party directly.
If we are unable to resolve your request, or if you are concerned about a
potential violation, you also have the option to report the issue or make a
complaint to the data protection authority in your jurisdiction. Where you have
provided your consent to certain processing and no longer want us to use your
information for that purpose, you may withdraw your consent to this use,
although this will not affect the lawfulness of processing based on consent
before its withdrawal. Please see paragraph “You control your account information
and settings” for more options on how to opt-out of marketing communications.
Summary: You may have specific rights in relation to your information depending on
where you live. In particular, if you are located in the EEA, in certain circumstances
you have a right to request a copy of your information, object to your use of
information and a right to request that your information be deleted or that we
restrict access to it.
9. How long we keep your information
Following termination or deactivation of your User account, IVLibrary will retain
your profile information and User Content for a commercially reasonable time,
and for as long as we have a valid purpose to do so. In particular, IVLibrary will
retain your information for the purpose of complying with its legal and audit
obligations, and for backup and archival purposes.
Summary: We retain your profile information and user content for the purpose of
providing our Service to you and to comply with our legal and regulatory obligations.
10. Links to other websites and services
We are not responsible for the practices employed by websites or services linked
to or from the Service, including the information or content contained therein.
Please remember that when you use a link to go from the Service to another
Your browsing and interaction on any third-party website or service, including
those that have a link or advertisement on our website, are subject to that third
party’s own rules and policies. In addition, you acknowledge that we are not
responsible for and we do not exercise control over any third-parties that you
authorize to access your User Content. If you are using a third-party website or
service (like Facebook) and you allow such a third-party access to your User
information we collect by other means (including offline) or from other sources
other than through the Service.
Summary: The Internet. It’s made of links. If we post a link to a third party website on
IVLibrary, we can’t control what happens on the other end. The same goes if you let
another site use your data on IVLibrary; the use of your information will be governed
11. Changes to this Policy
We may update this policy from time to time to reflect our current practice and
ensure compliance with applicable laws. When we post changes to this policy,
we will revise the “Last Updated” date at the top of this policy. If we make any
material changes to the way we collect, use, store and/or share your personal
information, we will notify you with a notice on our website and/by sending an
email to the email address associated with your IVLibrary account. We
recommend that you check this page from time to time to inform yourself of any
the heads up – but it’s still a good idea to visit this page every now and then.
12. How to contact us
make a complaint please contact us at:
• KVK nr: 83901418
• Wiltonstraat 42-46, Veenendaal NL
• +31 0652762552